cultural
intelligence
group


CORPORATE
COMPLIANCE
Legal audit
Deep dive into the law, systems and procudres, business relations, legal entities, terms and conditions
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Customer Service audit
Deep dive into client care, complaints procedures, customer service response times, churn rate, resolution rate and staff training
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Charge-backs and litigation mitigation
How to dispute refund requests and organise information to prevent or prepare for litigation and to save legal costs down the line
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Reputation damage control
Deep dive into handling negative reviews and defamatory comments which damage your business
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Delivered by?
FTSE25 specialists
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CRISIS
MANAGEMENT
Analysis
Who what why and where - back to basics. Creation of in-house emergency taskforce with external expertise on tap
Damage limitation
Urgent remedial assessment and action-plan for PR, Media, Legal, Operational, Finance, HR, in collaboration with senior management and key personnel
Strategic forward planning
Full evaluation of key positions, in-house capabilities, problem areas, rapid recruitment, expert external resources and support
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Who is it for?
All sized companies from start-ups to PLCs
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Delivered by?
FTSE25 specialists
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INDEPENDENT
STAFF SURVEYS
What do staff really think?
Asking pertinent objective questions for honest feedback on corporate culture, management, staff, job satisfaction, product, all without influence from the company
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Management
Honest feedback from staff on how the company is run, how management is perceived and how management could improve
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Product/Services
Honest feedback from staff about the company's products or services, how these could be improved and how to reach a greater client base
Who is it for?
All sized companies from start-ups to PLCs
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Delivered by?
FTSE25 specialists