Legal audit

Deep dive into the law, systems and procedures, business relations, legal entities, terms and conditions.

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Customer Service audit

Deep dive into client care, complaints procedures, customer service response times, churn rate, resolution rate and staff training.

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Charge-backs and litigation mitigation

How to dispute refund requests and chargebacks. How to organise information to prevent or prepare for litigation. How to save legal costs down the line.

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Reputation damage control

Deep dive into handling negative reviews across all media. How to respond to reputationally damaging and defamatory comments.

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Delivered by?

FTSE25 specialists

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Analysis

Who what why and where - back to basics. Creation of in-house emergency taskforce with external expertise on tap.

 

Damage limitation

Urgent remedial assessment and action-plan for PR, media, legal, operational, finance, and HR, in collaboration with senior management and key personnel/stakeholders.

 

Strategic forward planning

Full evaluation of key positions, in-house capabilities, problem areas, rapid recruitment, expert external resources and support.

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Who is it for?

All sized companies from start-ups to PLCs.

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Delivered by?

FTSE25 specialists

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What do staff or clients really think?

Asking pertinent objective questions for honest feedback on corporate culture, management, staff, job satisfaction, product/service quality, customer service, all without influence from the company.

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Management

Honest feedback on how the company is run, how management is perceived and how management could improve.

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Product/Services

Honest feedback about the company's products and/or services, how these could be improved, how to reach a greater client base and improve loyalty and retention.

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Who is it for?

All sized companies from start-ups to PLCs

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Delivered by?

FTSE25 specialists